IT Desktop & Systems Specialist – El Segundo, CA Direct Hire/ Full Time Employee

When applying, please pay attention to the Application Questions and Job-Related Questions below in this job description. For faster response you may send the Q&A to Di@DKKDstaffing.com

Job Title: IT Desktop & Systems Specialist (opportunity for growth)

Location: El Segundo, CA

Salary: To be discussed

Overview:

The IT Desktop & Systems Specialist will be responsible for designs, implementations and operates/maintains the site’s server, storage, database, network, client, and/or communication infrastructure. This includes the company’s cloud environment supporting a global customer base. This is a critical role as it provides services directly to external customers and decisions made can have significant financial impact. The cloud technology is new to our client and will require the role to formulate new policies and procedures on operating practices. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix.

“This one has to be located in El Segundo as it will be a combination of systems admin, IT projects, and deskside support.  We are wanting to find someone that will be a “lead” to take some responsibilities off of the current person, but we will not start the person out that way until we know they can do it.  Just something to keep in the back of your mind as we evaluate personality/skills”.

Essential Duties and Responsibilities may include the following. Other duties may be assigned.

1. System Administration at assigned site(s)
   • Local IT supported environments:
     • Server administration and troubleshooting; monitor and back-up or directly administer selected servers or other network infrastructure as required. This includes managing the Controls WGL enclave.
     • VMWare administration and troubleshooting
     • NetApp administration and troubleshooting
     • Upgrade and update PC and Server software packages
     • Install hardware and perform hardware refreshes for all sites being supported
     • Review and record daily backup logs
     • Maintain organization of the server room
     • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking – wiring, backup
     • Network cabling activities, where applicable
     • Manage permissions groups, OUs, and group policies in Active Directory
     • Support compliance initiatives and audits
     • Phone and voicemail system maintenance
     • Provide IT support for all systems/applications that may be local to the site(s) being supported
   •  Cloud environment:                                                                       
     • Implementation and support of secure infrastructure which consists of networks, servers, databases, applications and systems within the company’s Cloud environment. This includes IBM Soft Layer and AWS.
     • Provide 24×7 support as required to support customer issues of customers in different time zones.
     • Ensure the appropriate backup and archive of all systems in the Services Cloud including customer data based on contractual Agreements.
     • Maintain system integrity and security enhancements and monitoring, including maintenance of component inventory, lifecycle management and related documentation.
     • Create and maintain documentation relating to systems, networking architecture and setup
     • Ensure appropriate software upgrades and patching to maintain a secure environment
2. Deskside Support function at assigned site(s):
   • Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively
   • Research and utilize necessary resources to troubleshoot new and complex problems
   • Record and track interaction with end-users and related activities in the service desk tool
   • Create Knowledge Base articles as repetitive issues arise
   • Provide site IT support encompassing:
     • PC configuration and troubleshooting – OS, hardware, and software;
     • PC maintenance/preventative maintenance;
     • Printer installation, networking, configuration and troubleshooting;
     • New user setup on Active Directory network;
     • Support for client applications;
     • Troubleshooting phone issues that Help Desk cannot resolve and escalates to local support
     • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
     • Maintain department loaner equipment and administer checkout process
     • Review and record daily event logs
     • Call software and hardware vendors to request service regarding defective products
     • Support equipment used in conference rooms and auditorium
3. Perform project work as directed
4. Daily availability to include evenings and weekends when necessary to reach goals and deadlines

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree (B.S.) from four-year college or university in a related field and 5 – 10 years of directly related experience and/or training; or equivalent combination of education and experience.
• Information Technology certifications preferred.

Computer Skills

• Full knowledge and intermediate-level experience with the following in the scope of local site(s):
  • Server/Storage:
    • Windows Server O/S, MS Clustering, SharePoint/MS Project Server, etc…
    • Server Infrastructure Technologies
    • Virtualization technologies and associated concepts.
    • AntiVirus software and strategies
    • Server troubleshooting and repair
    • Storage concepts and technologies
    • Remote Management Methodologies, Microsoft System Center & Operations Manager, and configuration management and monitoring system concepts
    • Server backup strategies, methodologies, and solutions
    • Citrix Xen App and Xen Desktop
    • Database Administration Strategies and Practices
  • Client
    • Microsoft Active Directory
    • Microsoft Exchange Server and Messaging Platforms – High Availability Models
    • Network Operating System Supporting Technologies
    • Desktop Operating Systems
    • Familiarity with desktop applications
    • Client-side virtualization technologies and associated concepts
    • End-Point Anti-Virus software and strategies
  • Network (preferred but not necessary)
    • Internet technologies
    • Local and Wide Area Networking
    • Experience with Cisco switches, routers, LAN controllers and access points, IOS Software, Adaptive Security Appliances, Series Aggregation Services Routers
    • Network Management Systems
    • LAN/WAN links
    • Routing Protocols
    • Switching Technologies
    • MPLS, MPLS/VPN, MP-BGP
    • TCP/IP protocol suite
    • Application protocols
    • Network Security
    • Wireless Networking Technologies, Wireless LAN security
    • DHCP and DNS Architecture
    • Network Firewalls
  • Voice/Collaboration (preferred, but not necessary)
    • Voice over IP, including debugging
    • SIP Trunking, including debugging
    • Audio/Video Standards
    • 164 Numbering
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • Cisco Emergency Responder
    • Cisco Unified Contact Center Express
    • Cisco Unified Attendant Console Advanced
    • Cisco Expressways-C/E
    • Microsoft Unified Messaging
    • Microsoft Teams
    • Cloud-based conferencing
    • SynApps SA-Announce for paging
    • Cisco SBCs: Cisco Unified Border Element (CUBE)
    • Cisco SIP Phones
    • Cisco SIP Video Endpoints
    • Cisco Analog Voice Gateways
• Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.)
• Support ticketing systems, change control methodologies and their importance to ITIL best practices
• IT security concepts and best practices
• Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix

Language Skills

• Strong interpersonal skills.  Strong oral and written communication abilities with all levels of management, employees, and customers, ability to communicate and explain information efficiently.
• Communicates knowledge to others, enhancing their work. Construct briefing charts and visual aids. Assist in presentations. Answers questions succinctly.

Reasoning Ability

• Develops solutions to a variety of complex problems.  May refer to established precedents and policies.

Action Required: Please complete the Application & Job-related questions below. For fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Name:
• Best Contact Info:
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you fully vaccinated:
• Willing to work 100% on-site or hybrid:
• Are you open to relocation if required:
• Do you have an active Passport:
• Are you open to travel if needed:
• Do you have a valid Driver’s License:
• Are you authorized to work in the US (Please indicate US, Green Card, or Other):
• If not US Citizen or GC, do you require sponsorship at any time, or will you in the future?
• Salary Expectations: (We need a range) $
• Sizes of staff overseen and their titles: (include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (also indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB-RELATED SCREENING QUESTIONS/ JOB REQUIREMENTS:

• # of users supported in companies:

Please provide your # of years of experience (per bullet/colon) and last year used. If no experience, please indicate NA or none. Elaborate if needed. 

• IT Desktop & Systems Specialist:
• Ticketing Systems (Indicate which one’s also):

• • Support ticketing systems, change control methodologies and their importance to ITIL best practices:

• Responsible for designs, implementations and operates/maintains the site’s server, storage, database, network, client, and/or communication infrastructure:
• Formulate new Cloud policies and procedures on operating practices:
• Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware, performs refreshes, and manages break-fix:
• System Administration:
  • Local IT Environments (refer to skills listed above when answering):
  • Cloud (refer to skills listed above when answering):
• Deskside Support (refer to skills listed above when answering):
• Server/ Storage (refer to the technologies listed above when answering):
  • Client (refer to skills listed above when answering):
  • Network (refer to skills listed above when answering):
  • Voice (refer to skills listed above when answering):

• Microsoft Office Suite (i.e., Outlook, Word, Access, Excel, PowerPoint, Project, Visio, etc.):
• IT security concepts and best practices:
• Industry trends and best practices in the area of IT infrastructure and software/hardware refreshes and break-fix:

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