Customer Service Manager/ Solutions Architect – Remote (Must reside in the US) Direct Hire/ Full Time Employee

TITLE: Customer Service Manager/ Solutions Architect

INDUSTRY: Gaming

LOCATION: Remote. Must reside in the US

TRAVEL INVOLVED: Passport Required

DURATION: This is an FTE/ Direct Hire position

FLEXIBLE WORK SCHEDULE: Start-up

SALARY: To be Discussed

Benefits/ total comp: Health, stock, etc.

NOT open to Corp to Corp

Those authorized to work in the US are encouraged to apply.

DKKD Staffing does not sponsor and cannot support H1, EAD, TN, etc. No outside agencies, please.

The role: 

The role of the Customer Success Manager is to assist in the technical aspects of any customer rollout specifically around the analysis of project requirements and development of a proposed solution. It is a flagship role and you will be the face of. You will need to work across all departments in the company combining the skillsets of engineer, product manager, trainer and account manager.

The role will be to represent the customers interests internally at and ensure that a customer is able to gain the best possible use out of our products

Deadlines are set by the customer and so a flexible approach to working hours will be needed.

The Customer Success Manager  could be a Technical PM or somebody in a customer relationship role, who understands the technology and has good people skills and would be good customer facing. This will have to be somebody who knows C++ and Unreal engine or Unity 4/5. If they know C# and Rust it’s a bonus, but not required. Perhaps somebody with a aspirations of technical and sales. This role could also be a Developer and who wants to convert to the sales side of business.

It’s going to need to be someone from an augmented reality, virtual reality, video game type software company.

Key Responsibilities

• Analysis of customer requirements from early stage meetings
• Leading workshops to determine gap analysis for new customer projects
• Formulation of complete project scope and technical architecture proposals
• Supportfor sales staff in estimating cost implications (business models etc.)
• Presenting solutions at all levels both internally and externally
• Representing the technical expertise of
• Input into onboarding documentation materials and platforms
• Aggregating all the information required to proceed through decision gates in the sales channel
• Ensuring that the customer is able to successfully use the product
• Evangelizing to the customer ensuring renewal and facilitating upsell
• Gathering customer feedback to help product evolution
• Onboarding and Trainingnew customers
• Supporting customer onboarding through impromptu Q&A sessions
• Assisting in customer code review
• Designing / Developingprototypes to support Business development
• Product ownerresponsibility for bespoke developments
• Push back and alignment of customer demands with product roadmap
• Gathering customer insight to drive product roadmap and PMF
• Generating and maintaining onboarding materials

Skills, Knowledge & Expertise

About you
As much as we’re determined to hire based on specific skill sets and experiences, we’re even more obsessed with hiring the right people who share our values. You will love working on meaningful projects, making a difference and want to leave your mark on the world. You’ll possess a ‘can do’ growth mindset. You will be self-aware that you may have gaps and want to improve. You will be open to change and will constantly strive for improvement and greatness. You will be comfortable with the uncertainty that comes with being part of building game changing products, you will have the resilience and grit needed to handle the biggest of challenges. And most of all, you’ll truly be a team player. You find value and appreciate the difference in other people and how they may see things differently to you. You know that our collective potential is limitless but only if we unite and unselfishly act as one. For this particular vacancy, we’re also looking for the following:

Skills Required: 

• Strong communication skills across different teams and technical backgrounds:
• Ability to quickly understand complex customer needs in a variety of sectors:
• Strong technical knowledge of distributed compute sector including understanding of the np complete problem set:
• Ability to write coherent and highly technical prose:
• Ability to work on multiple projects at once:
• Attention to detail:
• Resourceful:
• Experienced in rapid prototyping:
• Ability to identify and manage technical risks:
• Ability to share knowledge via teaching and mentoring:

Knowledge/Expertise:  

• Strong C++ experience (C# and Rust a bonus)
• Confident using modern CMake or equivalent cross platform build tools:
• Experience using Unreal Engine 4 or Unity:
• Professional game development experienceor similar working on non-graphical elements:
• Profiling and optimizing games or similar real time applications:
• Comfortable developing on Linux and Windows:
• Experience with multiplayer engines, distributed systems and network optimization:
• Understanding of performance considerations, memory management, multiple processor use, and runtime optimization:

Action Required: Please complete the Application & Job-related questions below. For the fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Name:
• Best Contact Info:
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you open to relocation if required:
• Do you have an active Passport:
• Are you open to travel if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):

o   Do you require sponsorship at any time, or will you in the future?

• Salary Expectations: (I need a range) $
• Sizes of staff overseen and their titles: (include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (also indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB-RELATED SCREENING QUESTIONS/ JOB REQUIREMENTS:

NOTE: Please provide your # of years of experience (per bullet/colon) and last year used. Elaborate if needed. If no experience, please indicate NA or none. 

• Strong technical knowledge of distributed computersector including understanding of the complete problem set:
• Ability to write coherent and highly technical prose:
• Ability to work on multiple projects at once:
• Rapid prototyping:
• Manage technical risks:
• Teaching and mentoring:
• Strong C++ experience (C# and Rust a bonus)
• Confident using modern CMake or equivalent cross platform build tools:
• Experience using Unreal Engine 4 or Unity:
• Professional game development experienceor similar working on non-graphical elements:
• Experience profiling and optimizing games or similar real time applications:
• Able to categorize types of gameplay by their latency requirements and know how to handle each case:
• Comfortable developing on Linux and Windows:
• Experience with multiplayer engines, distributed systems and network optimization:
• Understanding of performance considerations, memory management, multiple processor use, and runtime optimization:

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel 

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